Measure Your Product’s UX Success

This survey has 25 questions and will take about 3 minutes to complete.

Think about how you use {{product}}. Read the questions carefully, then select the first answer that comes to mind. This survey is meant to capture your gut reactions, so don’t overthink it.

READY? SET. GO!
1/10
  1. {{product}} allows me to complete my task every time.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} prevents me from doing what I need to do.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}}'s buttons, links, drop-down menus and other features always work.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} causes unexpected consequences.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. {{product}} meets my basic needs.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
2/10
  1. {{product}} is easy to use.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} is cumbersome to use.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}} requires a user manual or technical support to learn.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} presents the information I hoped to see.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. When I click a button or take another action, {{product}} does what I expected it to do.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
3/10
  1. {{product}} gives me confidence when I use it.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. I frequently get lost using {{product}}.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}} is something I would like to use frequently.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} makes it hard to find what I'm looking for.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. {{product}} surprises me in a good way.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
4/10
  1. {{product}} is pretty standard.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} makes me smile when I use it.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. I would describe {{product}} as frustrating to use.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} has changed my life.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. If {{product}} went away tomorrow, I would be ok with that.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
5/10
  1. {{product}} has saved me time and/or money.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} has helped me think differently about my work and/or life.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. I'm likely to recommend {{product}} to my friends.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} shows me features or information I didn't know about before.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. Everything about {{product}} feels like it's in the right place.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
6/10
  1. {{product}} fulfills obligations to me every time.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} prevents me from getting everything I want out of their offering.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}}'s people, procedures, policies and other services always deliver on their promise.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} delivers unwanted services.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. {{product}} meets my basic needs.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
7/10
  1. {{product}} is easy to work with.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} has its awkward moments.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}} requires customer support intervention to know what all is offered.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} offers the services I hoped to receive.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. When I interact with {{product}}, I get what I expected.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
8/10
  1. {{product}} gives me confidence when its service is provided.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. I frequently get confused by {{product}} communication.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}} is something I would like to continue to use regularly.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. Everything about {{product}} feels like it is offered in the right place at the right time.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. {{product}} makes it hard to fully receive what I've requested.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
9/10
  1. {{product}} surprises me in a good way.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. {{product}} anticipates what I need even if I didn't know about it before.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}} is sub-standard and needs to be improved.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} makes me smile.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. I would describe {{product}} as frustrating.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
10/10
  1. {{product}} has changed my life.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  2. If {{product}} went away tomorrow, I would be ok with that.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  3. {{product}} has saved me time and/or money.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  4. {{product}} has improved my work and/or life.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
  5. I'm likely to recommend {{product}} to my friends.

    Strongly Disagree
    Disagree
    Neutral
    Agree
    Strongly Agree
Any user feedback to add?